1. Payment Terms

Unless otherwise agreed in writing, payment must be made in full before the relevant service begins, access is granted, the consultation is delivered, or the project is initiated. Depending on the nature of the service, we may require advance payment, stage payments, recurring subscription payments, implementation deposits, or payment against invoice. Payment timing, milestones, and billing structure may vary depending on whether the arrangement relates to a one-time consultation, a recurring software or analytics service, a telecommunications-related solution, a technical implementation task, a digital information service, or another B2B engagement.

Accepted payment methods may include:

• Bank transfer
• Stripe
• PayPal
• Other verified and approved online payment systems or commercial payment channels accepted by the Company at the relevant time.

Electronic invoices, billing notices, receipts, or confirmations may be issued upon order confirmation, payment receipt, subscription activation, or another relevant billing event. The client is responsible for ensuring that billing information, company details, tax identifiers where applicable, and payment contact details are accurate and up to date. Where payment is not received on time, we reserve the right, to the extent permitted by law and contract, to delay the start of services, suspend access, pause work, withhold deliverables, refuse renewal, or terminate the relevant service relationship upon notice.

Where services are offered on a recurring basis, subscription or renewal charges may become due at the interval stated in the applicable order, invoice, proposal, checkout flow, or contract. Unless otherwise expressly agreed, fees paid for a billing period relate only to that billing period and do not create rights to future periods beyond the scope of the paid service term.

2. Service Delivery

The services provided by Code Flick Ltd are delivered mainly through digital and remote channels. Depending on the nature of the service, delivery may take place by email, secure file transfer, hosted platform access, cloud-based delivery, remote communication tools, project workspaces, online dashboards, technical documentation, video conferencing, digital presentations, software demonstrations, or other electronic means suitable for the service concerned.

For the purposes of payment, refund, and cancellation assessment, delivery may be considered to have commenced or to have been performed once any of the following has occurred, as applicable:

• A consultation session has been scheduled or conducted;
• Access credentials, onboarding instructions, or service links have been issued;
• Project work has begun internally based on the client’s request or approval;
• Technical review, planning, implementation, or configuration activity has started;
• Digital materials, analysis, reports, drafts, documents, software demonstrations, or business deliverables have been shared;
• Subscription access, support access, or service availability has been activated.

For project-based services, work may be delivered in phases, milestones, drafts, review rounds, implementation stages, or reporting cycles. Interim materials, draft outputs, technical proposals, analytics outputs, presentations, or service-related documentation may form part of the overall service delivery process. Delivery shall not be treated as incomplete merely because the client has not yet reviewed all materials, particularly where the relevant work has already been performed or made available.

3. Cancellation Policy

A client may request cancellation by submitting a written notice to admin@codeflick.eu. Cancellation requests should include sufficient information to identify the relevant order, invoice, service, or account. A cancellation request is not effective until it has been received and reasonably matched to the relevant transaction or engagement.

Where a service has not yet started, and where no access, consultation, internal allocation, onboarding, preparatory work, or implementation activity has taken place, we may allow cancellation before commencement. However, if the Company has already allocated resources, reserved time, opened a service slot, scheduled a consultation, activated an account, carried out technical review, or otherwise begun fulfilling the order, the cancellation may be subject to partial charges, reduced refunds, or no refund, depending on the circumstances.

If a cancellation request is made after work has started, after digital service access has been activated, after consultation has been delivered, or after any custom or business-specific work has been undertaken, cancellation rights may be limited. In such cases, any refund or credit will be assessed in light of the stage reached, the amount of work already completed, the resources committed, the nature of the service, and whether any part of the service has already been received, delivered, configured, or used.

Where recurring services are involved, cancellation of future renewal may be possible by written notice prior to the next billing cycle or renewal date, subject to the terms of the applicable plan, contract, or invoice. Cancellation of future renewal will not normally entitle the client to a refund for the current paid period unless otherwise required by law or expressly agreed in writing.

4. Refund Policy

Because our services are primarily digital, technical, analytical, software-related, remote, and often tailored to business requirements, refunds are limited once service performance has begun. We aim to assess refund requests fairly, reasonably, and consistently, taking into account the nature of the service and the extent to which work, access, preparation, or delivery has already occurred.

Refunds may be considered, in whole or in part, in situations such as the following:

• The service has not yet started and no meaningful preparatory work has been undertaken;
• The wrong package or service was purchased by clear mistake and no service access or work has been provided;
• A duplicate payment was made;
• A payment error occurred through a verified technical issue;
• The Company is unable to provide the purchased service for operational reasons and no materially equivalent alternative is offered;
• A refund is otherwise required by applicable law.

Refunds will generally not be available in the following situations:

• The service has already begun;
• A consultation, review session, technical assessment, or implementation session has already taken place;
• Custom, project-specific, or business-specific work has already been started or delivered;
• Digital access, software access, service availability, or account-related functionality has been activated;
• Reports, documentation, dashboards, analyses, technical materials, demonstrations, or other digital deliverables have already been supplied;
• The client fails to provide necessary information, approvals, access, or cooperation in time;
• Delay, suspension, or non-completion results from the client’s own acts, omissions, internal procedures, or changing requirements;
• The request relates solely to a change of mind after performance has started, except where mandatory consumer law provides otherwise.

Where a refund is approved, the refund will ordinarily be returned using the original payment method unless another lawful and practical arrangement is agreed. Processing times may vary depending on the payment provider, banking system, compliance checks, and internal review requirements. Unless a different time frame is required by law or contract, approved refunds are generally processed within 10 business days after final confirmation of the refund decision.

5. Consumer Rights

Where applicable law grants mandatory rights to consumers, nothing in this Policy is intended to exclude or unlawfully limit those rights. If a transaction qualifies as a consumer contract under applicable law, any mandatory statutory cancellation, refund, repair, repeat performance, price reduction, or related rights will apply to the extent required by law.

Where digital services or digital content are supplied at a distance and performance begins during a statutory cancellation period at the customer’s express request, the scope of any right to cancel or obtain a refund may be affected by applicable law and by the stage of performance reached. Where required, we may request confirmations, acknowledgements, or consents during checkout, onboarding, order placement, or activation to document the agreed commercial basis for early performance of digital services or delivery of digital content.

Nothing in this Policy should be interpreted as granting broader consumer refund rights than those required by law, contract, or the specific refund decision approved by the Company. In the event of a conflict between this Policy and mandatory legal rights, the mandatory legal rights will prevail.

6. Business-to-Business (B2B) Transactions

Many of the services offered by Code Flick Ltd are intended for business users, corporate clients, startups, operators, hospitality-sector businesses, technology companies, and other professional users. Where a transaction is entered into on a B2B basis, payment, cancellation, suspension, renewal, refund, credit, and liability matters may be governed primarily by the relevant proposal, master services agreement, subscription terms, invoice, statement of work, or other commercial document agreed between the parties.

For B2B projects, refunds, credits, service adjustments, rescheduling, or commercial remedies may be considered on a case-by-case basis, taking into account delivery stage, resource commitment, scope changes, dependencies, and the terms agreed in writing. Unless otherwise agreed, the existence of an internal approval process, procurement delay, budget change, or strategic change on the client side does not automatically create a right to a refund for work already booked, performed, delivered, or made available.

Invoices, accounting records, and related business documentation may be retained for the period required by applicable law, tax regulations, accounting obligations, audit requirements, contractual recordkeeping needs, and legitimate business administration.

7. Taxes and Fees

Unless expressly stated otherwise, fees, prices, subscriptions, service charges, implementation fees, consulting fees, and other amounts displayed on the Website, in proposals, or in invoices may be stated exclusive of applicable taxes, duties, levies, bank charges, transfer costs, or currency conversion fees. The client is responsible for any taxes or charges that apply to the transaction under the laws of the relevant jurisdiction, except to the extent that the Company is legally required to collect and account for them directly.

Where value added tax, sales tax, or similar indirect tax applies, the relevant amount may be added to the invoice in accordance with applicable law. Clients are responsible for providing accurate billing location information, company registration data, and tax details where relevant to invoice treatment. Any intermediary bank fees, correspondent bank charges, foreign exchange costs, or payment platform deductions may be borne by the client unless otherwise agreed.

8. Dispute Resolution

If you believe that a payment has been charged incorrectly, that an invoice contains an error, or that a refund issue has arisen, you should contact us at admin@codeflick.eu before initiating a chargeback, payment dispute, or external complaint procedure. We seek to review payment-related concerns in good faith and to resolve them within a reasonable period, typically within 10 business days where circumstances allow.

Clients are expected to raise genuine concerns promptly and to provide relevant evidence, transaction details, correspondence, or supporting information necessary for review. Unjustified, abusive, or fraudulent chargebacks, reversed payments, or payment disputes may result in suspension of services, withdrawal of access, recovery action, administrative costs, legal claims, or refusal of future services where permitted by law.

9. Fraud Prevention

We use reasonable safeguards, payment verification measures, and transaction review practices intended to preserve billing integrity and reduce the risk of fraud, unauthorized use, money laundering concerns, abuse of payment systems, or other improper conduct. Payments may be delayed, flagged for review, placed on temporary hold, or rejected where suspicious indicators arise.

We reserve the right to request additional verification, billing confirmation, business identification data, authorization evidence, or other information where reasonably necessary to validate a transaction, protect our systems, or comply with legal obligations. Confirmed fraudulent or unauthorized activity may be reported to payment providers, financial institutions, relevant platforms, professional advisers, insurers, or competent authorities where appropriate and lawful.

10. Changes to This Policy

We may amend, update, revise, supplement, or otherwise modify this Return and Payment Policy from time to time in order to reflect changes in our services, pricing structure, billing model, regulatory environment, legal obligations, business operations, technical infrastructure, payment practices, or internal compliance requirements. Any updated version will be published on the Website with the revised Effective Date or Last Updated date, as appropriate.

Continued use of the Website or continued ordering, renewal, or use of our services after an updated version becomes available may indicate acceptance of the revised Policy to the extent permitted by law and contract. However, no update will retroactively remove rights or obligations that have already accrued under a prior applicable version unless such change is required by law or expressly agreed.